Terms & Conditions
This document is published in accordance with the provisions of Rule 3
(1) of the Information Technology (Intermediaries guidelines) Rules,
2011 that require publishing the rules and regulations, and Terms of
Use for access or usage of AiraTaxi website and its app.
Site and Contents
The content of the pages of this website is for your general information
and use only. It is subject to change without prior notice. Neither we nor
any third parties provide any warranty or guarantee as to the accuracy,
timeliness, performance, completeness or suitability of the information and
materials found or offered on this website for any particular purpose. You
acknowledge that such information and materials may contain inaccuracies or
errors and we expressly exclude liability for any such inaccuracies or
errors to the fullest extent permitted by law. Your use of any information
or materials on this website is entirely at your own risk, for which we
shall not be liable. It shall be your own responsibility to ensure that any
products, services or information available through this website meet your
This website contains material which is owned by or licensed to us. This
material includes, but is not limited to, the design, layout, look,
appearance and graphics. Reproduction is prohibited other than in
accordance with the copyright notice, which forms part of these terms and
All trademarks reproduced in this website which are not the property of, or
licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages
and/or be a criminal offense.
From time to time this website may also include links to other websites.
These links are provided for your convenience to provide further
information. They do not signify that we endorse the website(s). We have no
responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document
without AiraTaxi prior written consent. Your use of this website and any
dispute arising out of such use of the website is subject to the laws of
India or other regulatory authority.
You are prohibited from posting defamatory, obscene, pornographic, profane,
threatening or unlawful material in our forums or our user feedback
AiraTaxi will fully cooperate with any law enforcement authorities or court
order requesting or directing AiraTaxi to disclose the identity of anyone
posting such materials.
AiraTaxi may change, edit, or remove any user material or conversations
that are illegal, indecent, obscene or offensive, or that violates AiraTaxi
policies in any way.
Booking can be made online by filling up the booking form provided here.
Payment can be made through any of the wallet/credit/debit cards listed
here. Booking can be made for any person other than cardholder also. For
that you need to fill up details of cardholder for payment and details of
user for booking. The use of credit card is totally safe, we use Paytm
payment gateway for payment. Your card details are not shared.
A booking voucher will be sent to the traveler over email when he
completes an online car booking with AiraTaxi.
Producing the booking voucher provided earlier is mandatory to avail
the car rental services by AiraTaxi. If this is not done it entitles
the driver to refuse service delivery without any liability on us to
refund the booking amount.
When a customer produces the booking voucher provided to him it
earlier, it implies that he have read and understood all terms and
conditions mentioned herewith and agrees on all of them.
Duty slip has to be filled by the customer, if this has not been done
by the customer no disputes will be entertained later. The start and
end distance in KMs will be calculated from point of pick-up to point
of destination. Driving speed of the vehicle as per the directions of
the local transport authority only. Parking charges, toll charges,
state taxes and entry fees etc. to be paid by the customer.
Unless specified otherwise, all meter readings/distances/timings will
be calculated to and fro from point of pick-up to point of destination.
Distances between two locations (points) be it an intercity distance
etc. mentioned on the website are approximate. Actual distance may
differ depending on the exact geographical location of the points under
Car air-conditioner will not work on hilly routes & also when the
vehicle is not in motion. The customer is also not expected to request
driver to make the air condition operational in the afore mentioned
The voucher is mandatory to avail any applicable discounts (or) in the
case of a cash back. In case of a cash back, the amount will be
credited to your credit card/debit card account from which the payment
was made to AiraTaxi. in approximately 15 days from the pick up date.
Any form of discounts are only applicable only on the basic fare and
cannot be made available on extra charges like toll, taxes, charges on
for extra Kms consumed if applicable, charges for extra hours consumed
if applicable, driver allowance, parking, night charges, unless
The vehicle booked will be subject to availability. In a case where the
car booked is not available on the day of travel the customer will be
provided with an alternative equivalent vehicle in the similar segment
Transfer and local car rental services are valid only within city
limits. For the afore mentioned car rental services any request for out
station travel beyond city limits will entitle the driver to deny
services without any liability to refund the booking amount.
Customer is liable to pay waiting charges in the case of delay (be it
for any reason) exceeding more than 10 minutes from the scheduled pick
Customer is liable to pay for any additional distance traveled and also
for additional hourly charges if applicable. Any unscheduled changes
will attract additional charges as applicable.
All bookings under consideration are on a calendar day basis i.e from
midnight 12:00 to midnight 12:00. As an example for a taxi booked for
1st Jan where the pick up time is 5:00 p.m, the booking will be valid
till 1st Jan 11:59 p.m and not 2nd Jan 5:00 p.m.
Taxis those are booked for outstation (any or all of Drop, round trip
& multicity) cannot be used for local travel. As an example if a
customer books a taxi from Udaipur to Bhilwara then to Jaipur and back
to Udaipur for a period of 3 days in total & has a predefined Km
limit of 1250 Kms and he returns back to Vadodara on the second day
& has a balance Kms limit of 50 with one day remaining, inspite of
this he is not entitled to consume this 50Kms for local travel in
Udaipur (Source city), however the customer can travel from Jaipur to
some other city outside city limits of Jaipur (say Fulera) &
consume the remaining 50 Kms or more than this by paying additional
The driver will wait for the customer on the travel date for not more
than 30 minutes from his pick up time in a case the customer does not
inform the driver on the delay. After 30 minutes the booking will be
considered as a case of no show and full booking amount will be
For all travel types (drop, round trip & local) customer has to
bear all extra charges like driver allowance, toll, taxes, charges on
for extra Kms consumed if applicable, charges for extra hours consumed
if applicable, parking charges, night charges and any other charges
applicable as mentioned on the voucher.
Pick-ups or drops from multiple locations are not included
in such bookings.
AiraTaxi. cannot be hold accountable for any delay or consequential
loss caused to the customer due to traffic jam or reasons beyond
reasonable control of the driver or lapses on the part of the driver.
In case of any misconduct or misbehavior by the driver the customer
should immediately report to the support team of AiraTaxi. at
08769994999 and share the experience while mentioning the booking
confirmation number (Booking ID).
For any loss or damage arising due to taxi services or in the case of a valid refund claim
shall not exceed the booking amount paid by the customer.
In addition to all the above-mentioned terms & conditions, user
terms mentioned on the website apply.
If a traveler cancels 48 hours prior the pick-up time, 20% of the booked amount will be deducted.
If a traveler cancels 24 hours prior the pick-up time, 50% of the booked amount will be deducted.
If a traveler cancels within 24 hours prior the pick-up time, no refund.
The refunds will be made by online transfer to the customer's bank account. No cash refund requests will be entertained.
The amount will be refunded approximately within 7-10 business days.
Payments and Security
ensures that every transaction you conduct with us is in a safe and secure
environment. We provide two payment options:
The Paytm wallet
Payment through Debit cards, Credit cards, Net Banking via Paytm
Please keep the details of the card holder name, number, CVV and expiry
date handy to carry out transactions. OAC/IPIN will also be required for
credit and debit card transactions.
PayTM that provide the wallet and payment gateway services are VeriSign
Secured and PCI compliant. AiraTaxi does not store any Credit Card, Debit
Driver & Car details - These details will be sent to the customer
by AiraTaxi. approximately one hour before the pick up time by SMS and
email. In some cases the driver or an associate of AiraTaxi, may also
call in advance to reconfirm with the customer.
Non-receipt of driver and car details - In such cases the customer
needs to contact the support team at AiraTaxi. on 08764449444 and
mention the booking confirmation number (Booking ID).
Demand of money by the driver- The voucher provided to the customer
clearly indicates the items including on his booking. Any amount over
and above this both in terms for distance and duration and other items
such as night charges, driver allowance, toll, taxes, state taxes,
charges on for extra Kms consumed if applicable, charges for extra
hours consumed if applicable parking charges etc which are not included
in the booking amount have to be paid directly to the driver as
mentioned below. In case of any dispute with the driver the customer
should reach the support team of AiraTaxi. at 08764449444 and mention
the booking confirmation number (Booking ID) and mention the subject of
Payment of extra charges - Any extra charges applicable has to be paid
directly in cash to the driver.
Refusal by the driver to deliver services - The customer to contact the
support team at AiraTaxi. on 08764449444 and mention the booking
confirmation number (Booking ID).
We use text messages to inform guests who have used our services or
have called at our helpline number 08764449444 of the latest AiraTaxi
updates. If you decide you no longer want to receive these updates,
reply “STOP” to our helpline number 08764449444.
It is expressly made clear to you hereby that AiraTaxi does not own any
taxis nor does it directly or indirectly employ any drivers for the
taxis. Taxis and drivers are all supplied by Third Party Service
Providers and AiraTaxi disclaims any and all liability in respect of
the drivers and the taxis alike.
The quality of the transportation services requested through the use of
the Service is entirely the responsibility of the Third Party Service
Providers who ultimately provide such transportation services to you.
AiraTaxi promises its best endeavor to provide sufficient training,
quality control procedures and processes to ensure best services by
Third Party Service Providers. However, under no circumstance accepts
liability in connection with and/or arising from the transportation
services provided by the Third Party service providers or any acts,
action, behavior, conduct, and/or negligence on the part of the Third
Party service providers.
AiraTaxi will not be liable for any damages of any kind arising from
the use of the Service offered by AiraTaxi, including, but not limited
to direct, indirect, incidental, punitive, and consequential damages.
If any passenger misses their train or flight or bus, AiraTaxi will not
be liable for any compensation. The customer shall make an alternate
arrangement if the taxi has not reached due to any reason.
The Customer shall indemnify AiraTaxi from and against and in respect
of any or all liabilities, losses, charges and expenses (including
legal fees and costs on a full indemnity basis) claims, demands,
actions and proceedings which AiraTaxi may incur or sustain directly or
indirectly from or by any reason of or in relation to the use or
proposed use of the Services by the Customer and shall pay such sums on
demand on AiraTaxi.
AiraTaxi shall be entitled at any time without giving any reason to
terminate the booking of taxis done by the Customer.
AiraTaxi does not assure a complete sustainability of its Service and
shall not be held responsible or liable for the same, in any manner.
AiraTaxi shall endeavor to respond to your issues within a reasonable
time of your reporting the same and endeavor to resolve it at the
earliest possible. It is hereby clarified that issues are resolved on
severity basis, and certain may be resolved earlier than the other.
However, AiraTaxi shall not be liable for any damages or losses in the
event that you are not satisfied with any such resolution.
IN ADDITION, AND WITHOUT LIMITING THE FOREGOING, TO THE FULLEST EXTENT
PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL AIRATAXI’s AGGREGATE
LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE USER TERMS OR THE
SERVICES RENDERED HEREUNDER, WHETHER IN CONTRACT, TORT (INCLUDING
NEGLIGENCE, PRODUCT LIABILITY, OR OTHER THEORY), WARRANTY, OR
OTHERWISE, EXCEED THE AMOUNT OF Rs. 400/- (Rupees Four Hundred only).